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Today’s ever-changing workplace experiences unique opportunities and challenges. Challenges can include isolated traumas such as natural disasters, workplace accidents, death and workplace change and more chronic stressors such as COVID, racial trauma, political stress and civil unrest.

When facing acute or chronic stress, it is common for people to experience a wide range of emotional and physical reactions which can negatively impact the workplace. Critical Incident Response Services (CIRS) are designed to help employees cope with their stress responses and promote organizational resiliency.

CIRSs are led by trained Here4TN Emotional Wellbeing Specialists with quality experience in helping traumatized persons who may need intervention services, such as Group Critical Incident Response sessions. Counselors can provide assistance to managers and employees.

Accessing Critical Incident Support Services:

The first step is to consult with one of our telephonic CIRS coordinators. You can request a consultation in one of two ways:

• Reach out 24 hours a day/ 7 days a week to your 855-Here4TN (855-437-3486) and indicate that you need to access Critical Incident Response Services.
• Submit a request via our web portal. A CIRS Coordinator will call you within 1 hour of receiving the request.

Telephonic Consultation with a CIRS coordinator:

Our telephonic CIRS team is comprised of mental health clinicians who use their expertise to:

• Understand the unique needs of your organization
• Provide supportive resources that you can share with your teams
• Provide recommendations regarding the best services for your organization
• Provide guidance on how to announce the services and explain them to those impacted
• Coordinate the logistics of your chosen response

Turnaround time for scheduled services

Our standard turnaround time to have a CIRS responder available is 24—48 hours after you have spoken to a CIRS coordinator.

Same day services can be requested, and we make every effort to accommodate these requests. We cannot guarantee fulfillment of same-day requests as there may be factors present that impact a responder’s ability to safely arrive or be on site (as in the case of natural disasters and pandemic).

A manager’s work can be challenging. Get practical tips and strategies for managing a variety of situations that will help you maintain a positive, productive work environment.

The Here4TN supervisor manual is filled with practical tips and strategies for managing workplace performance, maintaining a positive environment and handling critical incidents. It also shows you how the resources available from Here4TN can help you achieve these goals.

Here4TN offers interactive and professionally delivered training programs on a variety of topics related to workplace issues and work-life balance. Delivered by Optum’s Training Department, these training sessions include:

• Professional development programs
• Consultation services (to learn which training programs are most appropriate)
• Onsite Trainings
• Webinars

Training Catalog

Training Request Form*

Workshops and seminars

• How to Support Mental Health Concerns in the Workplace
• How to Overcome Negativity in the Workplace
• Critical Incident Stress for Managers
• Making the Most of Your Working Day
• Mindfulness

To arrange a training program conducted by experienced training professionals and tailored to meet your needs, email customertraining@optum.com.

*Please add agency information in the ‘comments’ section of the request form.

As part of your Here4TN benefit, you have access to an unlimited number of telephonic consultations with one of our highly-trained management consultants. These licensed clinicians and Emotional Wellbeing Specialists have extensive experience consulting with managers and supervisors on workplace issues.

Our Management Consultants work collaboratively with leaders at all levels of your company. We provide support to help guide you through employee challenges and establish an appropriate action plan.

Just call Here4TN or click here to request a management consultation, which is available during regular business hours.